Conditional Email Configuration

"My email connected with Woodpecker conditionally", what does it mean?

Conditional Email Configuration means that Woodpecker can send emails from your mailbox, but the app will fail to fetch the responses you get from your Woodpecker campaign.

As a result, some responses in Woodpecker won’t appear in Woodpecker Inbox, the app may send a follow-up to an address which already replied, or your statistics may be imprecise.

You’ll be notified if that happens as the connected email will be shown in orange color.

To get a proper email configuration, try to reconnect your email. Make sure there is no forwarding or labeling set up on your account and that you've enabled IMAP on your mailbox.

1. Click on the email address you connected with Woodpecker

Go to "Settings and click on the "Email Accounts" tab. You’ll be able to see there all the email accounts you’ve added before. Click on the email which was connected conditionally. It will be in an orange font with a warning sign next to it.

2. Click ‘edit’ next to ‘Configuration’

3. Click 'Continue’

You don’t have to edit any of the existing fields. Just click continue and wait for Woodpecker notification.

That should resolve the issue. If you still get a notification about conditional email configuration our support team is here to help.

Experiencing issues while connecting your mailbox to Woodpecker? Have a look at our article I can't connect my mailbox.
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