Conditional Email Configuration
"My email connected with Woodpecker conditionally", what does it mean?
Conditional Email Configuration means that Woodpecker can send email from your mailbox, but the app will fail to fetch the responses you get from your Woodpecker campaign.
You’ll be notified if that happens as the connected email will be shown in orange colour.
To get a proper email configuration, try to reconnect your email. Make sure there is no forwarding or labelling set up on your account and that you've enabled IMAP on your mailbox.
1. Click on the email address you connected with Woodpecker
Go to 'Settings’ and click on ‘Email Accounts’ tab. You’ll be able to see there all the email accounts you’ve added before. Click on the email which was connected conditionally. It will be in orange font with a warning sign next to it.
2. Click ‘edit’ next to ‘Configuration’
3. Click 'Continue’
You don’t have to edit any of the existing fields. Just click continue and wait for Woodpecker notification.
That should resolve the issue. If you still get a notification about conditional email configuration our support team is here to help.