Can I change the sender email address when the campaign is already running?

It is possible to change the sending address when the campaign has already sent some emails.

All emails and follow-ups in that campaign will be sent from the new address from that point. The previous sender, as well as the previous signature, will be visible in the attached thread when sending follow-ups.

Changing the sender address in a campaign

To change the sending email address in your campaign, you need to:

  1. open your campaign: go to "Campaigns" and just click it in the list,
  2. click "Edit" in the upper right corner,
  3. click the field "send from:" and select the new mailbox,
  4. click the "play" button in the upper right corner to resume sending.
Change sending address in campaign

Important: Always set up automatic mail forwarding when changing the sending email address; any incoming messages should be forwarded to the new mailbox.

Otherwise, Woodpecker will not know when a prospect replies to the old address, and more follow-ups will be sent from the new one!

Adding a new email address

You can add the new email address as a separate one (that involves additional cost), or simply change the old one.

To change your email address, go to Settings → Email Accounts, click the trash bin icon next to the old address to remove it, and then click "Add Email Account" to add your new mailbox for sending.

Replace mailbox
Note: Removing an active mailbox will automatically put any campaigns that are sending from it on hold. You can resume sending by editing each of them, and selecting the new sending address.

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