How to blacklist a domain?
Sometimes you would like to avoid sending emails to any person from a given domain. For example, you finalized a sale and there is no need to cold email that particular company again. Despite your best efforts, it might happen that somebody from that company gets included in a future campaign.
To avoid the risk of sending unwanted emails that can make you look unprofessional, we have implemented the possibility to add a whole company to the black list. This way no email from that domain will be contacted even if it is added accidentally to a future campaign.
Below we're explaining how to do this in a few simple steps.
First, go to SETTINGS -> SAFETY.
When you are there for the first time, probably no domain have been blacklisted yet. Click ADD DOMAIN to blacklist some domains.
Now, type in the domain. Say that I do not want to send any cold emails to my company. Our domain is woodpecker.co. I also do not want to contact anybody from woodpecker.com domain, so I type it as well -- just hit Enter on your keyboard and write it in a new line.
When you're done typing, just hit ADD.
Then you will see the updated list of blacklisted domains. Next to each domain you will find the number of prospects that have already been included in your campaigns and that will be effectively removed from any further communication via Woodpecker.
Can I remove a domain from the black list later?
Yes. To remove the domain from the blacklist you just need to click the red X next to it.
Removing more than one domain from the list at once is also possible. Just tick the domains you want to remove from the black list and then click 'Delete 2 domains' on the right above the table.
To learn how blacklisting domains affects your prospects statuses, go to:
How does blacklisting domains work?