What happens if a prospect replies from another email address?
When a prospect replies to your cold email from an address different from the one in your prospects list (the one that the email was sent to in your campaign), then Woodpecker will detect it, provided that the original message is included in the reply. When this happens, Woodpecker marks your prospect as PAUSED (Secondary Reply) and adds a #SECONDARYEMAIL tag.
This email, aside from landing in Inbox in the app, will be viewable in the respective campaign, in conversation history for that prospect (the original email address) and in the main Prospects tab.
How to review a prospect:
- Open the tab To Check
- Click the category Secondary Reply.
- Click the dropdown to change their status.
How can I find people with the #SECONDARYEMAIL tag?
- Go to Prospects.
- Click "Tags".
- Select #SECONDARYEMAIL or type it in.