How to connect to Woodpecker

If you have a mailbox set up on this guide will take you through the setup process. 

This guide assumes that you have at least basic understanding of what a domain, DNS, SPF and DKIM are. If you're not sure what they taste best with, please take a moment to read about them, following the links for each. For more information about how to take care of your mailbox before connecting it to Woodpecker, please have a look at our article Deliverability: Introduction.


Connecting your mailbox

1. Click ‘Connect your email’.

Once your campaign is created, open it (click ‘Campaigns’ in the black bar at the top, then click your campaign), and click ‘Connect your email’, right below the campaign's name.

Alternatively: you can go to ‘Settings’ (expand the menu in the upper right and click ‘Settings’), then click the green button ‘Add Email Account’.

2. Choose Other (IMAP) as your email provider

  • Select 'Other (IMAP)’. 
  • Click ‘Advanced - I want to use another SMTP server’.
  • 'ADD EMAIL’.

3. Add your IMAP and SMTP server data

Before connecting your email account, make sure the IMAP connection is enabled. For more information please visit the help page Private Email: Client Setup.

Enter your data and click "ADD EMAIL". Please mind that the monthly fee depends on your pricing plan. To learn more about our Billing please click here.

What data should I type in?

  • Email and login —  your email address.
  • Password — your password for this email account.
  • IMAP/SMTP servers —
  • Port IMAP — you can leave it empty or use 993.
  • Port SMTP 465.


Woodpecker may connect your email address conditionally. Check what that means here.
In case of any other issues with connecting your mailbox please have a look at our article I can't connect my mailbox.

4. Set your ‘From name’ and ‘Signature’

You can set the sender's name that will be visible to your recipients. You can also set a signature that will be attached to the emails you send.

You can skip this step for now and edit your From Name and Signature later by clicking ‘set it later in Settings’.

5. Your account has been connected

Now you are able to select your email address as a sender in your campaign.

6. Finalize the setup

  • Click “OK” to continue creating your first campaign. 
  • Go to “deliverability report” to check information about the correctness of SPF and DKIM when connecting the mailbox.

Deliverability is the number of emails that have reached the recipients' inboxes compared to the number of sent messages overall. The goal is to have as many of your emails land in your prospects' inboxes rather than going to spam folders. To ensure high deliverability rates, make sure you set up SPF and DKIM correctly. Click here to learn more about the importance of deliverability. 


Also, don't forget about the domain and email address warm-up.


Q: How do I set up SPF and DKIM?

The way you set up your SPF record depends on your domain host. Make sure you include all the applications which send emails for you in your SPF record. Learn more about setting up the records on Namecheap here.

Q: You mentioned that my mailbox and domain should be warmed up before connecting it to Woodpecker. What does it mean? 

During the warm-up, you're working on gaining a good sender's reputation for your mailbox and domain. Why is it important? Without a warm-up, anti-spam filters you don't see you as a trustworthy sender. Security mechanisms can suspect that you send spammy content and will block your mailbox, putting it on a blacklist.

Q: Is there anything else I should know before starting my campaign?

To make sure you didn't miss anything please have a look at our 14 Deliverability Checks to Carry Out Before Sending Your Cold Email Campaign. 

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