Do I need to keep the answers from prospects in my inbox?
Yes, for at least 20 minutes after the reply arrives.
You shouldn't move any replies from your prospects to other folders or delete them from your inbox for at least 20 minutes.
Woodpecker uses those 20 minutes (that's the refresh interval) to check and analyze the new message in order to assign it to a specific prospect and campaign. The reply will then be shown in your Inbox in Woodpecker.
Later on, you are free to move it to another folder, archive it or delete it, at your leisure.
Why is it important?
- the sequence of follow-ups will be stopped once the REPLIED status is correctly assigned to your prospect