My campaign is running, but emails are not being sent
You've noticed that your campaign is in the running mode but there hasn't been any message sent? If yes, please check if your email account is properly connected to Woodpecker.
How to do that?
1. Go to the 'Settings'.
2. Then 'Email accounts'. There, you should see a list of email accounts connected to your Woodpecker account. When your emails are connected properly, they are shown in black.
3. If disconnected, they will appear in red.
4. To fix it, please click on the disconnected email.
5. You will be redirected to a new page. Click the Reconnect the email link.
Q: Why did my mailbox got disconnected?
A: Let’s say you have a Gmail account. You may have configured it properly some time ago then somewhere along the way you changed your password. Please remember that you need to update the password in Woodpecker as well. Besides, your mailbox can get disconnected because of the issue with Google mechanism called "Google Token". We use it to safely connect your Woodpecker account with your GSuite mailbox. Sometimes it's authorization and the link breaks so the reconnection is needed. The same situation may happen when using Outlook.