What happens when a prospect replies to my email?
Whenever your prospect replies to your email, their status changes to RESPONDED and the sequence of follow-ups stops.
However, there are 2 cases when changing the status manually is advised:
1. When your prospect sends you a message, asking to be removed from your database.
In this case, change the status to OPT-OUT. This status ensures that no emails will be sent in the future. Go to the chosen campaign, click on the status and select OPT-OUT from the dropdown menu.
2. When you receive an out-of-office reply.
In such a case, your prospect will be assigned the status PAUSED (AUTOREPLIED). You'll see a red dot next to the To Check tab in your campaign. Open it and click category AUTOREPLY. Decide what actions should be taken next. If you wish to continue sending, choose the date to resume. Here, you can also change your prospect's status by selecting one from the dropdown menu.