How to manage your Woodpecker Inbox

Contact your prospects directly from Woodpecker Inbox. There you'll find the option to write a new email, reply or forward a message. Read on to learn more.

IN THIS ARTICLE

New Email
Reply
Forward
Delete
What else can you do in the Inbox?

New Email

  • Allows you to create New Email
  • Sending an email using New Mail feature automatically creates a new campaign
  • That campaign is added to the queue if you have more campaigns running
  • Campaigns created by sending the single email will be added to a folder “Custom email”. If you change this folder’s name, Woodpecker will create a new one called Custom email and assigned new campaign to it.

  • What can you do?

    1. Change the sender’s email (you need to have at least 2 mailboxes connected).
    2. Type or paste in your prospect's email address 
    3. Add Cc and Bcc
    4. Fill in the Subject line 
    5. Change the font type and size 
    6. Disable/enable open tracking

    Reply

    • Let's you answer to your prospect's email
    • Doesn’t create a new campaign 
    • Sent reply cannot be found in Woodpecker, however, you should find it in your mailbox in 'Sent' folder
    • Doesn’t allow to switch the open tracking on/off

    What can you do? 

    1. change the sender’s email 
    2. Write your addressee’s email address 
    3. Add Cc and Bcc 
    4. Fill in the Subject line 
    5. Change the font type and size 

    Forward

    Similarly to the Reply, doesn’t create a new campaign. Other functions stay the same.

    Delete

    Delete only from here - only deletes the email from Woodpecker Inbox. You will find that message in your mailbox.

    Delete from here and my email Inbox - deletes this specific message from Woodpecker Inbox and your mailbox

    Watch out! This option removes messages also  from your mailbox. That means that you won't be able to access it through your email provider and restore it. 

    Delete all past and future emails from this prospect from here - deletes all emails from this prospect and prevents from any future emails you might get from them from appearing in Woodpecker Inbox. They will still come to the inbox on your email server.

    Delete all past and future emails from this domain from here - deletes all emails from any prospects sharing this domain and prevents from any future emails you might get from them from appearing in Woodpecker Inbox. They will still come to the inbox on your email server).

    GDPR encrypt this prospect - deletes all emails and encrypts your prospects' data, changing their status to OPT-OUT. Learn more about how to use GDPR encryption and unsubscribe.

    Learn more about deleting emails from Woodpecker Inbox.

    What else can you do in the Woodpecker Inbox?

    Filter by Campaign 

    Change prospect’s status

    Set a new date for a follow-up for prospects who sent autoresponder

    Assign email to campaign

     Have a look at our list of hotkeys that make navigating through your Inbox in Woodpecker quick and easy.

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