How to replace the sending email with a new one

You need to start using a new email account in Woodpecker. There are two options: 

  • you can connect the second mailbox to your Woodpecker account which creates a new seat. As a result, your monthly payment will be higher
  • you can remove the old email and then add a new one - in this case, your pricing will stay unchanged.
However, if a user removes a given email account and then re-adds it within 10 days after it was removed, he will be charged for the whole period of use.
You can read more about it in this article (paragraph titled  Is this pre-paid or post-paid?)

Q: How to replace the email?

A: Go to 'SETTINGS'  and click 'EMAIL ACCOUNTS':

Then, click the trash bin icon to remove the old email account:

Once the old email is removed, you can add the new one:

Please, notice that removing an email account from Woodpecker causes that the IMAP disconnects. IMAP is responsible for receiving the messages. Replies that your prospects have sent to this email address won't be kept in Woodpecker anymore. However, the replies will be still accessible through your email provider's inbox. 

If you will have any problem when connecting the new email to Woodpecker, check out our articles or contact us!

How to connect Gmail to Woodpecker

How to connect Microsoft Exchange email account to Woodpecker

How to connect a custom email account to Woodpecker

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