How to replace the sending email with a new one?

There are two options if you need to start using a new email account in Woodpecker. 

  1. You can connect the second mailbox to your Woodpecker account which creates a new seat. As a result, your monthly payment will be increased. Read more about Billing »
  2. You can remove the old email and then add a new one – in this case, your pricing will stay unchanged.
However, if a user removes a given email account and then re-adds it within 10 days after it was removed, he will be charged for the whole period of use.
You can read more about it in this article (paragraph titled  Is this pre-paid or post-paid?)

How it works

Removing an email account from Woodpecker causes that the IMAP disconnects. IMAP is responsible for receiving the messages. Replies that your prospects have sent to this email address won't be kept in Woodpecker anymore. However, the replies will be still accessible through your email provider's inbox. 

How to replace the email?

1. Go to ' Settings' → 'EMAIL ACCOUNTS' → select your account.

2. Then, click the trash bin icon to delete the old email account.

3. Once the old email is deleted, you can add the new one. Click the ' ADD EMAIL ACCOUNT' button and follow the instructions. 

In case of any issues with connecting your mailbox, check the Troubleshooting section.

Troubleshooting

If you will have any problem when connecting the new email to Woodpecker, check out our articles or contact us!

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