Pausing account

Can I pause my account for the time being?

Yes, in order to keep your profile and all data for later use, you can have your account paused.

  1. Go to Settings → BILLING.  
  2. Scroll down to 'DELETE ACCOUNT' section. 
  3. Click 'Pause or cancel'.
  4. Click 'Pause account $5/user/mo'.

Alternatively, contact support specifying your Woodpecker login.

How it works

While your account is paused, sending emails and creating new campaigns is disabled, but you retain full access to all your data: you can review and tag messages in Inbox, update your prospect base and download any entries to a CSV file, as well as review any of your campaigns, and related statistics. These will also update with any new replies from your prospects during the pause.

What remains functional Where What is disabled
reviewing and tagging emails Inbox sending emails
reviewing statistics, editing emails, editing and downloading prospects Campaigns creating new campaigns
editing and removing prospects, downloading entries to a CSV file Prospects adding new prospects
editing profile and billing data, modifying signatures Settings adding or removing Users or Email Accounts


When your account is paused, the monthly fee is reduced to $5 per Seat (regardless of your pricing plan). The most recent fee is also discounted from your next standard payment when you come back to a full subscription.

For example, an account with 2 Seats was paused for 6 months, with a fee of $10 per month, and "generated" a discount of $10 (2 × $5). The payment will then be $70 (instead of $80) when resuming.

More examples »

Note: if you added any Seats in the month before the pause, the payment for these will be postponed until you resume your account. (See: Is it pre-paid or post-paid?)

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