How to connect a custom email account to Woodpecker

If you're connecting a custom email account (e.g. one that you have hosted on your own server) this guide will take you through the advanced setup process.

This guide assumes that you have at least basic understanding of what a domain, DNS, SPF and DKIM are. If you're not sure what they taste best with, please take a moment to read about them, following the links for each. For more information about how to take care of your mailbox before connecting it to Woodpecker, please have a look at our article Deliverability: Introduction.

IN THIS ARTICLE

Connecting your mailbox
Troubleshooting
FAQ

1. Click ‘Connect your email’.

Once your campaign is created, open it (click ‘Campaigns’ in the black bar at the top, then click your campaign), and click ‘Connect your email’, right below the campaign's name.

Alternatively: you can go to ‘Settings’ (expand the menu in the upper right and click ‘Settings’), then click the green button ‘Add Email Account’.

2. Choose Other (IMAP) as your email provider

Please choose ‘Other (SMTP)’ if your mailbox is based on your own server.

Next, select ‘Advanced - I want to use another SMTP server’, and click ‘Add Email'.

3. Add your IMAP and SMTP server data

Type in your email address or login, password, the IMAP and SMTP server address for this account. Trouble finding it? Look for it in the settings of your mailbox, or check your server's help page.

4. Set your ‘From name’ and ‘Signature’

You can set the sender's name that will be visible to your recipients. You can also set a signature that will be attached to the emails you send.

You can skip this step for now and edit your From Name and Signature later by clicking ‘set it later in Settings’.

5. Finalize the setup

Click ‘Connect’ / ‘Add’ and wait until Woodpecker finishes the configuration.

Troubleshooting

Woodpecker may connect your email address conditionally. Check what that means here.

In case of any other issues with connecting your mailbox please have a look at our article I can't connect my mailbox.

FAQ

Q: How do I set up SPF and DKIM?

The way you set up your SPF record depends on your domain host. Make sure you include all the applications which send emails for you in your SPF record. Consult the help page of your email provider. Learn more about SPF.

Q: You mentioned that my mailbox and domain should be warmed up before connecting it to Woodpecker. What does it mean?

During the warm-up, you're working on gaining a good sender's reputation for your mailbox and domain. Why is it important? Without a warm-up, anti-spam filters you don't see you as a trustworthy sender. Security mechanisms can suspect that you send spammy content and will block your mailbox, putting it on a blacklist.

Any new email address should be warmed up for at least 1 month, while domain for at least 3 months.

Learn more:

Q: Is there anything else I should know before starting my campaign?

To make sure you didn't miss anything please have a look at our 14 Deliverability Checks to Carry Out Before Sending Your Cold Email Campaign.

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