How to use our Chrome Plugin?

Our Plugin for Chrome will let you keep track of your replies and see which messages have been opened by your prospects.

You can download it from the Chrome Web Store by clicking here.

Please note:

To make sure the Plugin works properly, you need to have it connected to the Woodpecker account and Gmail account you're using to send your campaigns (a "Send from" address in your campaigns.)

Here's the instruction on how to install it.

1. Click on the link you received in the email. It will redirect you to the Chrome Web Store from which you can download it & install.

This is a beta version of our Plugin. If you'd like to test it, please get in touch with us at  integrations@woodpecker.co

2. Once the installation is done, you'll see the Plugin on your Gmail account.

3. Next, Generate the API key and insert it into the field Type in API key...(1)

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4. Log in. 

5. Once you've connected the Plugin, it will start fetching your new replies and opens from the running campaigns.

Give Woodpecker some time to collect the opens and replies.

  • Seeing this status? Most probably you've lost the Internet connection. 

FAQ

Q: I logged in and I can’t see any previous replies nor opened messages. Why?
A: Plugin won’t fetch any replies which you had already received. You’ll see only the ones which will land in your inbox after installing and connecting the Plugin. 

Q: I can see new replies in my inbox but the Plugin does not show them and/or it takes some time for messages to appear.
A: Do you remember our  20-minute rule? The same applies to our Plugin. It may take a while until Woodpecker recognizes your replies. Give Woodpecker some time to collect the opens and replies.

Q: Can't see any notifications in the plugin?
A: Make sure you're using the right Gmail account. The plugin will show you notifications only on the Gmail account connected to Woodpecker and used as a "Send from" address in your campaigns.

Q: Can I install the Woodpecker Plugin in other browsers, e.g. Safari/Mozilla/Opera….?
A: No, our Plugin is available only on Chrome.

Q. Why I cannot find your plugin in other stores?
A: Our Plugin is available only on the Chrome Web Store. Please install Chrome browser to be able to use our new feature.

Q: I followed your instructions but Gmail shows me the Plugin as if I didn’t log in before.
A: That’s probably because you’ve switched your Gmail accounts. You’re able to see your replies/opens only when logged in to the Gmail account connected to your Woodpecker account which you use to send your campaigns.

Q: Can I hide the Plugin tab?
A: Yes, you can! Just click on the Woodpecker icon which you'll find either above the plugin or on the right-hand side of it.

Q: After I clicked on the notification, it still remains in bold. 
A: Yes, indeed! We're working on changing it.

A: How can I see which notification I've already clicked on?
Q: We're working on it.

Have any comments or suggestions? Write to us at  integrations@woodpecker.co!

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